Black Onyx Archives | Scooter Country

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Scooter Country

4.9

Based on 83 reviews

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Ginette Boivin

21:27 29 Aug 22

Ordered during winter but this not stop them from excellent service. Delivery was very fast & delivery man unpacked... everything & made sure scooter was not damaged or scratched. Would recommend them to everybody. Price was excellent. Very nice of them to offer a color panel kit. Very nice Blue. Thank you!read more

Frederick Oliver

20:44 29 Aug 22

Have to admit I wasn’t sure what to expect as I hadn’t heard of Scooter County before but I was pleasantly... surprised.They had the scooter I was interested in at a very competitive price and in stock. I saved thousands of dollars and didn’t have to wait months for delivery. As I remember I received my scooter in about a week.It was delivered with care fully assembled and charged. All I had to do is unbox it and drive it of the skid.As for the scooter my son says “It’s a beast!”. It has the power and range I was looking for.I’m very pleased with my purchase and would recommend anyone shopping for a scooter do your research and check Scooter Country.read more

Jack Gouldby

19:02 25 Aug 22

Scooter Country are excellent. They took the time to explain the process and also explain the differences between the... scooters on my short list. It made my decision easy to choose the scooter best suited for me. Everything went perfectly, from start to finish. I recently moved from Ontario to Alberta and with Scooter Country shipping to Alberta was awesome. The Scooter arrived on time and there were no issues. I would strongly recommend Scooter Country.read more

Jjeannette Byrne

16:32 15 Aug 22

Scooter Country is the very best place to shop Scooters and accessories. Excellent staff, friendly, polite and fast... service. I called with a question and was able to place an order for what I needed instantly. Once buying here you just stay here.read more

Jim Kelly

16:22 09 Aug 22

This Pegasus Scooter saved my life, I had to give up my car for medical reasons. It's great for summer trips around... the parks here in Pembroke. I just love my Pegasus Scooter! Scooter Country is the place to buy a awesome Scooter.Thanks Guy'sread more

Kathy Rusko

21:17 05 Aug 22

We bought this for my dad and he’s owned it now for 2 half years??? He hated the idea he was getting older and couldn’t... walk his almost 10 miles per day. He resisted the scooter 🛵 mention of it immediately!He’s now 82 and loves it ❤️ My dads gained 10 years of his life back since he’s back out travelling everywhere he can. It’s sad to say but we didn’t realize he was almost into a state of depression. Scary. He calls it his Mustang lol. Smile 😃 is huge when we talk about it. Scooter County understood I was at a loss about what to buy but I thought I wanted to Pegasus. They helped by saying it was exactly what I was looking for. I didn’t care the money. Only thing I need know is someone to make a Canadian Flag 🇨🇦 for scooters. It would make our day.Scooter County informed me of everything. Showed me ever And even helped with my questions after the fact. I would recommend absolutely them and this Scooter 🛵 hands down. The care I received was outstanding and I appreciate it very much! Bless you all!! Kathyread more

Colleen Bottcher

18:27 02 Aug 22

Best Customer Service of any company. We bought the scooter as we were moving from London ON to Edmonton AB. Scooter... Country assembled it then reboxed it then shipped it across the country to our new home. It arrived a couple of days after we did. Just a wonderful company to deal with and very accommodating. They didn’t even charge for the shipping. Absolutely Great.read more

Dave Wright

00:15 29 Jul 22

I bought a great mid-size scooter here. The price was great and the whole experience was terrific. They really know... their stuff and worked hard to meet my needs. I would certainly shop here again.read more

Jasmine Morgado

15:54 07 Jul 22

Excellent customer service! This was my first time purchasing a mobility scooter and it went smoothly. If I ever have... questions or troubleshooting issues, the staff is always willing to help. Great prices as well.read more

Joanne Bernard

13:01 04 Jul 22

We ordered a scooter in middle of June. Was suppose to be shipped June 24th. We are now July 5th and it's still sitting... in their warehouse waiting to be shipped.After numerous calls we are still waiting.We ordered because we needed for our vacation which coming next week. Not sure we'll have it by then.read more

Brenda Hiebert

16:50 29 Jun 22

Very satisfied with the communication between us and the company. Emails were answered promptly. Very happy with the... service and product so far.read more

Darryl Lashambe

21:06 13 Jun 22

I ordered a set of batteries did not physically fit into my scooter. The team was fantastic about helping me find the... right sized batteries, and helping me through my refund. They even made some suggestions on what kind of battery is best for my circumstance.read more

ruth biner

05:44 31 May 22

OUTSTANDING SERVICE FROM SCOOTER COUNTRY .EVERYONE I WAS DEALING WITH THEY ALL WENT ABOVE AND BEYONDI HAD THE THE... PLEASURE MEETING SHAWN HE WENT OUT OF HIS WAY HELPING ME THERE IS NO ONE ELSE I WILL EVER DEAL WITH THANK YOU SO MUCH SCOOTER COUNTRY YOUR THE BESTread more

Jb B

00:34 18 May 22

Great experience getting a scooter for my father. Easy return/exchange for a smaller one that worked much better for... his current home. Thanks to the crew for all their efforts!read more

Don Reilly

23:00 13 Apr 22

Ethan and Shawn were very helpful, know the product, excellent service.

Kevin Hodgert

21:40 30 Mar 22

Best place to get your Batteries I ordered mine at 12 noon had them the next day by 130 pm unbelievable batteries were... easy to install as the 70ah batteries I ordered are 27 lbs each and they had handles built in which made installation a lot easier. I am totally impressed batteries were packed well and CanPar guy who delivered them was great too!read more

Patricia Walley

20:48 23 Mar 22

Jordon has been very helpful, professional, and friendly. He totally addressed my question and easily helped solve my... question. I would strongly recommend Jordon, Scooter Country and any questions or concerns. Patriciaread more

Martin Arnett

20:29 22 Oct 21

My electric wheelchairs frame cracked so decided to purchase a scooter. Purchased an Invacare Leo 4 scooter from... Scooter Country. Excellent service, from day of purchase to delivery by Day & Ross Trucking I had my scooter in 3 days. Scooter was crated exceptionally well for delivery on line info Day & Ross I received my scooter exact date & time as promised, and is a great machine to drive.read more

Sherry McFarlane

12:58 05 Oct 21

After ordering and waiting months for a scooter, I contacted Jordan @ scooter country. He was excellent and took care... of exactly what I wanted very promptly. Trust me , this is the place if you are in need! Don't go elsewhere, like I 1st done.Thank you so much Jordan!read more

Steevax Xaveets

05:22 23 Sep 21

I personally wouldn't buy a scooter anywhere else. They want to help you and do the right thing. Good prices and nice... sales, overall I'm very satisfied. Strongly recommend, yup.read more

Barbara Williams

16:31 18 Aug 21

I have been using my scooter on a daily basis since I received it a week ago. It is very comfortable and it is such a... pleasure to be able to go for a "walk" again. Jordon and staff are very pleasant and helpful. My scooter came assembled and powered up. Thank you!!read more

AL RAMSAY

19:32 09 Aug 21

Jordan was amazing from beginning to delivery. Long journey from London Ontario to Victoria BC. Western Canada express... got her here safe and sound. She’s fast and comfy. Very happy with her thank you Scooter Country and Jordan my sales professional. Right to my door fully assembled and charged .read more

dave williams

21:07 21 Jun 21

Great service. Very helpful, friendly staff. I am thrilled with my scooter

Anne Roy

00:57 01 May 21

I bought a Fortress S700 mobility scooter. What a wonderful machine. Also the client service was friendly, informed... and helpful. That is not found everywhere and is worth mentioning. I had a pleasant experience with with Scooter Country. Not so much with DayRss shipping . Received my scooter 5 days after tracking showed it was at their distribution center. The previous day they told me someone would call me to make an appointment for the delivery. No one called and they showed up finally. I also would like to thank the customer service department who also did a follow up with the shipper. I still recommend this company for the great product and service.Anne R from Mercier. QC.read more

Raymond Whitnall

18:17 23 Apr 21

We bought a Leo Scooter from Scooter Country in 2019...it has been a wonderful plus to my wife's mobility lifestyle... ever since.read more

Barb Kaszuba

16:00 22 Mar 21

UPDATE:For the second time in 3 days, Richard has come to my rescue. I love, love, love this guy. Another 1-minute or... less fix for my scooter. Mr. Boss of Richard, he deserves more than an ‘atta boy”. See what you can do. Thanks again, Richard.Called the office and spoke to Richard this morning. My ZooMe Auto Flex scooter was in the folded position with no battery in place. I could not, for the life of me, figure how to unfold it manually in order to put in a battery and charge it up. Richard solved my problem in literally 30 seconds! All systems are now go and the new battery is charging. Thanks Richard and Scooter Country Canada.read more

Denis Landry

13:52 27 Feb 21

Extra fast shipping customer service friendly and patient Rasa and Richard you ROCK Denis and Tina THANKS

allymac44

17:48 26 Feb 21

Very efficient and great people to deal with

Ryan Halladay

17:37 26 Oct 20

Scooter Country is a blessing to those with mobility issues! They are an Amazing company to deal with. The only company... that actually helped me. There is no one else I will ever deal with. I was in need of a scooter in Atlantic Canada. Not one scooter company would even talk to my insurance company. Not One! I called Scooter Country, and was told to simply email my claim info and they did the rest! They have kept me informed during the whole process which is a rarity among companies these days. Excellence is a title the whole staff deserves! Thank You so much Scooter Country. You changed my life!read more

gord macneil

19:26 12 Oct 20

Received my Mobility Scooter. When unpacked I found damage, I made contact the same day with Scooter Country . I was... asked to send photo of damage, sent photo within 10 min.. Approx: 20 min. later Scooter Country made contact , they stated need 1-2 days to figure out what must be done. Called me a day later informing , they will come to the house with a new scooter and pick up damaged one. All of the above happened in 4 days.!!WOW!! Its been many years since I received this level of customer service, I'm impressed . Scooter Country now has another life time customer and, an unpaid sales Rep.. Joch & Rasa spoke with very caring understanding knowledge with best professional interaction I've not dealt with in years.Hope other companies see this post and make contact with Scooter Country to learn how to get back real " CUSTOMER SERVICE".read more

Al Brauti

00:32 10 Sep 20

Scooter Country is an amazing place to buy a mobility scooter. The staff is friendly, efficient, and prompt with... delivery. Both Rasa and Josh are excellent communicators with customers; they listen to your needs and try to give you the best possible experience. Thank You.read more

Pamela Wilson

19:59 09 Sep 20

I bought my husband a Buzz Around LX when he could no longer drive a car due to dementia. He loves it and has the... freedom to go into town to get his coffee safely on his own . The sense of freedom and autonomy has been very good for his emotional health. I recommend Scooter Country. They were a great help choosing the right scooter for him. Thanks Scooter Country. We're happy customers.read more

Renee Manuel

14:45 03 Sep 20

Great Experience with the customer service team. They are very knowledge about the scooters they offer and will go the... extra mile to ensure you purchase the scooter that is right for you.read more

Nancy Mott

17:18 21 Jul 20

Customer service excellent. Very helpful, thank you!

Ali Medland

02:13 10 Jul 20

Great service from Rasa! My grandpa is 92 and ordered over the phone with her, she made everything clear. My grandpa... now scoots around town! Very happy with Scooter Country and Rasa's professionalism.read more

Mary Murney

20:36 21 May 20

I’ve owned an Invacare Leo 4 wheel scooter for a few years now. I love the way it operates. Easy to use, durable and... reasonably priced. I just had a small issue and spoke to Richard who was very helpful. Would recommend Scooter Country to anyone in the market for a scooter.read more

Aim Drug mart

13:31 19 May 20

Phone was answered quickly and the service was thorough and prompt. Would highly recommend them for your needs.

Kaelyn Pancel

15:36 18 May 20

The scooter has given my husband much more freedom than he has had in months, with Covid-19 going on we did not think... this would be possible this summer but we ordered online and it was here in 3 days! Rasa was great help with all of our question and was able to help us with updates throughout the delivery as we were worried about purchasing online.read more

Vikash Vik

20:28 13 May 20

My dad has had scooters for years and I helped him find a deal with scooter country. It was his first time shopping... online and Rasa made it so easy for him my sending him clear emails about the different between all the options she gave him. All places in vancouver charge for batteries but this place had them for free and I was almost a thousand less than stores around Vancouver. The delivery was easy and very fast surprisingly from Ontario to BC and it was packaged up safely and I was happy my father did not have to do anything! Great service !!read more

Cyndi Campbell

01:58 17 Feb 20

I just received my Colibri scooter from Scooter Country. Rasa was very helpful in assisting me with choosing the... correct scooter for my needs and accessories that I was interested in. I highly recommend this company. My scooter arrived the very next day (I’m in Ontario). SC also attached an accessory part for me just because. Great serviceread more

mark topp

23:12 01 Nov 19

I originally called about the featured scooter, but a very polite and helpful sales agent (Richard) went into my use of... my previous scooter, and I chose the Leo for its greater range for outdoor travel. The scooter itself is very good and maneuverable, a bit slower than my old scooter, so I will have to forgo drag racing for the future. All in all,very satisfied, although its cost is only slightly less than my new Volvo 122 (1966)read more

Bonnie Webb

18:44 08 Oct 19

Best price and attentive staff--5 stars!

Wallace Cooper

18:15 29 Aug 19

I am very pleased with the service which I received from this company. thanks lot for all your help. Wallace Cooper

Lor-Lea and Phil Croteau

01:13 26 Aug 19

Needed assistance with finding a replacement key for my Father's scooter that is over 10 years old. Rasa was... absolutely fantastic with doing the leg work for me and provided me with options for the replacement key. If you need scooter help this is the place to go!!!read more

Bubba Ferguson

00:23 26 Jun 19

What an amazing company.I called my local Scooter Company where I have purchased a power chair previously expecting a... little bit of a discount.They had a sale on, full retail - about $3000, only to find out it didn't come with batteries, so that was a no go.I found Scooter Country and the prices were incredible and did include the batteries and a free rear basket.Kudos to Rasa, she was over the top helpful and quick to help me out.I can't say enough about Scooter Country. Simply the best.Try them you won't be sorry.RegardsFergread more

John Ramos

18:12 04 Jun 19

Richard at Scooter Country was fantastic with helping me buy a scooter for my dad. He is very knowledgeable and took... the time to explain everything and recommend the proper scooter. Also the pricing here beats everyone. If you are looking to buy a scooter then this is the place to shop.Johnread more

Margaret Newey

23:29 31 May 19

Rasa was extremely helpful to us choosing what options we wanted for my mum's new scooter. She took her time explaining... about the available options and emailing us details of the different colours. Once ordered we dealt with Richard who was also extremely helpful in covering the details of the delivery. The scooter was almost half the price of the three other mobility scooter retailers we had visited and the service was still excellent. Everything went very smoothly and the scooter was delivered to my home well within the timescales they suggested. I cannot recommend this company highly enough. Five stars is very well deserved.read more

Glenn Hildebrand

18:21 23 May 19

Really pleased with my buying decision and experience with Scooter Country. They made me feel at ease and answered all... of my multiple questions. The whole process was online, via chat and on the phone. Delivery to Winnipeg was quick and smooth. My local stores could not match Scooter Country's excellent prices. I highly recommend this company. Deal with confidence.read more

Northern Lights

19:39 10 May 19

Outstanding service from Scooter Country. We had an unusual purchase because my mom is based in the US and is spending... the summer in Canada. The folks at scooter country were extra cautious about the cross country purchase, but to me that is a sign of a company that truly cares about doing the right thing for their clients. Everyone we encountered went above and beyond. Well done Scooter Country. Highly recommend this company. When working with seniors, this is exactly the type of company you can feel 100% secure dealing with. Mom has her mobility back. Jazzy Zero Turn is a perfect fit!read more

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