Black Onyx Archives | Scooter Country

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Scooter Country

4.9

Based on 54 reviews

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Brenda Hiebert

16:50 29 Jun 22

Very satisfied with the communication between us and the company. Emails were answered promptly. Very happy with the... service and product so far.read more

Darryl Lashambe

21:06 13 Jun 22

I ordered a set of batteries did not physically fit into my scooter. The team was fantastic about helping me find the... right sized batteries, and helping me through my refund. They even made some suggestions on what kind of battery is best for my circumstance.read more

ruth biner

05:44 31 May 22

OUTSTANDING SERVICE FROM SCOOTER COUNTRY .EVERYONE I WAS DEALING WITH THEY ALL WENT ABOVE AND BEYONDI HAD THE THE... PLEASURE MEETING SHAWN HE WENT OUT OF HIS WAY HELPING ME THERE IS NO ONE ELSE I WILL EVER DEAL WITH THANK YOU SO MUCH SCOOTER COUNTRY YOUR THE BESTread more

Jb B

00:34 18 May 22

Great experience getting a scooter for my father. Easy return/exchange for a smaller one that worked much better for... his current home. Thanks to the crew for all their efforts!read more

Don Reilly

23:00 13 Apr 22

Ethan and Shawn were very helpful, know the product, excellent service.

Kevin Hodgert

21:40 30 Mar 22

Best place to get your Batteries I ordered mine at 12 noon had them the next day by 130 pm unbelievable batteries were... easy to install as the 70ah batteries I ordered are 27 lbs each and they had handles built in which made installation a lot easier. I am totally impressed batteries were packed well and CanPar guy who delivered them was great too!read more

Patricia Walley

20:48 23 Mar 22

Jordon has been very helpful, professional, and friendly. He totally addressed my question and easily helped solve my... question. I would strongly recommend Jordon, Scooter Country and any questions or concerns. Patriciaread more

Martin Arnett

20:29 22 Oct 21

My electric wheelchairs frame cracked so decided to purchase a scooter. Purchased an Invacare Leo 4 scooter from... Scooter Country. Excellent service, from day of purchase to delivery by Day & Ross Trucking I had my scooter in 3 days. Scooter was crated exceptionally well for delivery on line info Day & Ross I received my scooter exact date & time as promised, and is a great machine to drive.read more

Sherry McFarlane

12:58 05 Oct 21

After ordering and waiting months for a scooter, I contacted Jordan @ scooter country. He was excellent and took care... of exactly what I wanted very promptly. Trust me , this is the place if you are in need! Don't go elsewhere, like I 1st done.Thank you so much Jordan!read more

Steevax Xaveets

05:22 23 Sep 21

I personally wouldn't buy a scooter anywhere else. They want to help you and do the right thing. Good prices and nice... sales, overall I'm very satisfied. Strongly recommend, yup.read more

Barbara Williams

16:31 18 Aug 21

I have been using my scooter on a daily basis since I received it a week ago. It is very comfortable and it is such a... pleasure to be able to go for a "walk" again. Jordon and staff are very pleasant and helpful. My scooter came assembled and powered up. Thank you!!read more

AL RAMSAY

19:32 09 Aug 21

Jordan was amazing from beginning to delivery. Long journey from London Ontario to Victoria BC. Western Canada express... got her here safe and sound. She’s fast and comfy. Very happy with her thank you Scooter Country and Jordan my sales professional. Right to my door fully assembled and charged .read more

dave williams

21:07 21 Jun 21

Great service. Very helpful, friendly staff. I am thrilled with my scooter

Anne Roy

00:57 01 May 21

I bought a Fortress S700 mobility scooter. What a wonderful machine. Also the client service was friendly, informed... and helpful. That is not found everywhere and is worth mentioning. I had a pleasant experience with with Scooter Country. Not so much with DayRss shipping . Received my scooter 5 days after tracking showed it was at their distribution center. The previous day they told me someone would call me to make an appointment for the delivery. No one called and they showed up finally. I also would like to thank the customer service department who also did a follow up with the shipper. I still recommend this company for the great product and service.Anne R from Mercier. QC.read more

Raymond Whitnall

18:17 23 Apr 21

We bought a Leo Scooter from Scooter Country in 2019...it has been a wonderful plus to my wife's mobility lifestyle... ever since.read more

Barb Kaszuba

16:00 22 Mar 21

UPDATE:For the second time in 3 days, Richard has come to my rescue. I love, love, love this guy. Another 1-minute or... less fix for my scooter. Mr. Boss of Richard, he deserves more than an ‘atta boy”. See what you can do. Thanks again, Richard.Called the office and spoke to Richard this morning. My ZooMe Auto Flex scooter was in the folded position with no battery in place. I could not, for the life of me, figure how to unfold it manually in order to put in a battery and charge it up. Richard solved my problem in literally 30 seconds! All systems are now go and the new battery is charging. Thanks Richard and Scooter Country Canada.read more

Denis Landry

13:52 27 Feb 21

Extra fast shipping customer service friendly and patient Rasa and Richard you ROCK Denis and Tina THANKS

allymac44

17:48 26 Feb 21

Very efficient and great people to deal with

Ryan Halladay

17:37 26 Oct 20

Scooter Country is a blessing to those with mobility issues! They are an Amazing company to deal with. The only company... that actually helped me. There is no one else I will ever deal with. I was in need of a scooter in Atlantic Canada. Not one scooter company would even talk to my insurance company. Not One! I called Scooter Country, and was told to simply email my claim info and they did the rest! They have kept me informed during the whole process which is a rarity among companies these days. Excellence is a title the whole staff deserves! Thank You so much Scooter Country. You changed my life!read more

gord macneil

19:26 12 Oct 20

Received my Mobility Scooter. When unpacked I found damage, I made contact the same day with Scooter Country . I was... asked to send photo of damage, sent photo within 10 min.. Approx: 20 min. later Scooter Country made contact , they stated need 1-2 days to figure out what must be done. Called me a day later informing , they will come to the house with a new scooter and pick up damaged one. All of the above happened in 4 days.!!WOW!! Its been many years since I received this level of customer service, I'm impressed . Scooter Country now has another life time customer and, an unpaid sales Rep.. Joch & Rasa spoke with very caring understanding knowledge with best professional interaction I've not dealt with in years.Hope other companies see this post and make contact with Scooter Country to learn how to get back real " CUSTOMER SERVICE".read more

Al Brauti

00:32 10 Sep 20

Scooter Country is an amazing place to buy a mobility scooter. The staff is friendly, efficient, and prompt with... delivery. Both Rasa and Josh are excellent communicators with customers; they listen to your needs and try to give you the best possible experience. Thank You.read more

Pamela Wilson

19:59 09 Sep 20

I bought my husband a Buzz Around LX when he could no longer drive a car due to dementia. He loves it and has the... freedom to go into town to get his coffee safely on his own . The sense of freedom and autonomy has been very good for his emotional health. I recommend Scooter Country. They were a great help choosing the right scooter for him. Thanks Scooter Country. We're happy customers.read more

Renee Manuel

14:45 03 Sep 20

Great Experience with the customer service team. They are very knowledge about the scooters they offer and will go the... extra mile to ensure you purchase the scooter that is right for you.read more

Nancy Mott

17:18 21 Jul 20

Customer service excellent. Very helpful, thank you!

Ali Medland

02:13 10 Jul 20

Great service from Rasa! My grandpa is 92 and ordered over the phone with her, she made everything clear. My grandpa... now scoots around town! Very happy with Scooter Country and Rasa's professionalism.read more

Mary Murney

20:36 21 May 20

I’ve owned an Invacare Leo 4 wheel scooter for a few years now. I love the way it operates. Easy to use, durable and... reasonably priced. I just had a small issue and spoke to Richard who was very helpful. Would recommend Scooter Country to anyone in the market for a scooter.read more

Aim Drug mart

13:31 19 May 20

Phone was answered quickly and the service was thorough and prompt. Would highly recommend them for your needs.

Kaelyn Pancel

15:36 18 May 20

The scooter has given my husband much more freedom than he has had in months, with Covid-19 going on we did not think... this would be possible this summer but we ordered online and it was here in 3 days! Rasa was great help with all of our question and was able to help us with updates throughout the delivery as we were worried about purchasing online.read more

Vikash Vik

20:28 13 May 20

My dad has had scooters for years and I helped him find a deal with scooter country. It was his first time shopping... online and Rasa made it so easy for him my sending him clear emails about the different between all the options she gave him. All places in vancouver charge for batteries but this place had them for free and I was almost a thousand less than stores around Vancouver. The delivery was easy and very fast surprisingly from Ontario to BC and it was packaged up safely and I was happy my father did not have to do anything! Great service !!read more

Cyndi Campbell

01:58 17 Feb 20

I just received my Colibri scooter from Scooter Country. Rasa was very helpful in assisting me with choosing the... correct scooter for my needs and accessories that I was interested in. I highly recommend this company. My scooter arrived the very next day (I’m in Ontario). SC also attached an accessory part for me just because. Great serviceread more

mark topp

23:12 01 Nov 19

I originally called about the featured scooter, but a very polite and helpful sales agent (Richard) went into my use of... my previous scooter, and I chose the Leo for its greater range for outdoor travel. The scooter itself is very good and maneuverable, a bit slower than my old scooter, so I will have to forgo drag racing for the future. All in all,very satisfied, although its cost is only slightly less than my new Volvo 122 (1966)read more

Bonnie Webb

18:44 08 Oct 19

Best price and attentive staff--5 stars!

Wallace Cooper

18:15 29 Aug 19

I am very pleased with the service which I received from this company. thanks lot for all your help. Wallace Cooper

Lor-Lea and Phil Croteau

01:13 26 Aug 19

Needed assistance with finding a replacement key for my Father's scooter that is over 10 years old. Rasa was... absolutely fantastic with doing the leg work for me and provided me with options for the replacement key. If you need scooter help this is the place to go!!!read more

Bubba Ferguson

00:23 26 Jun 19

What an amazing company.I called my local Scooter Company where I have purchased a power chair previously expecting a... little bit of a discount.They had a sale on, full retail - about $3000, only to find out it didn't come with batteries, so that was a no go.I found Scooter Country and the prices were incredible and did include the batteries and a free rear basket.Kudos to Rasa, she was over the top helpful and quick to help me out.I can't say enough about Scooter Country. Simply the best.Try them you won't be sorry.RegardsFergread more

John Ramos

18:12 04 Jun 19

Richard at Scooter Country was fantastic with helping me buy a scooter for my dad. He is very knowledgeable and took... the time to explain everything and recommend the proper scooter. Also the pricing here beats everyone. If you are looking to buy a scooter then this is the place to shop.Johnread more

Margaret Newey

23:29 31 May 19

Rasa was extremely helpful to us choosing what options we wanted for my mum's new scooter. She took her time explaining... about the available options and emailing us details of the different colours. Once ordered we dealt with Richard who was also extremely helpful in covering the details of the delivery. The scooter was almost half the price of the three other mobility scooter retailers we had visited and the service was still excellent. Everything went very smoothly and the scooter was delivered to my home well within the timescales they suggested. I cannot recommend this company highly enough. Five stars is very well deserved.read more

Glenn Hildebrand

18:21 23 May 19

Really pleased with my buying decision and experience with Scooter Country. They made me feel at ease and answered all... of my multiple questions. The whole process was online, via chat and on the phone. Delivery to Winnipeg was quick and smooth. My local stores could not match Scooter Country's excellent prices. I highly recommend this company. Deal with confidence.read more

Northern Lights

19:39 10 May 19

Outstanding service from Scooter Country. We had an unusual purchase because my mom is based in the US and is spending... the summer in Canada. The folks at scooter country were extra cautious about the cross country purchase, but to me that is a sign of a company that truly cares about doing the right thing for their clients. Everyone we encountered went above and beyond. Well done Scooter Country. Highly recommend this company. When working with seniors, this is exactly the type of company you can feel 100% secure dealing with. Mom has her mobility back. Jazzy Zero Turn is a perfect fit!read more

Next Reviews

Scooter Country

4.5

Based on 26 reviews

Keith Morgan

2020-06-29T01:58:39+0000

I would not purchase a scooter anywhere else. They have great prices, excellent service and a complete product line.... Everyone was very knowledgeable and helpful.read more

Kelly Westall-Morgan

2020-06-28T22:09:00+0000

We just purchased a BUZZ Around EX and it was outstanding experience. Scooter Country made sure the purchase was... quick, secure and we had everything we needed. They answered our questions patiently and returned our messages and phone calls promptly. Thank youread more

Gerald Lubick

2020-04-23T19:18:42+0000

great scooter everything I wanted

Bob Osborne

2020-04-23T17:22:21+0000

Good old fashion service my order was in stock and shipped the same day I received it the next day Great job Scooter... Countryread more

June O'Raw

2020-04-08T17:50:26+0000

I just bought the Leo Scooter , I love it . The customer service was great , very helpful and friendly .

Jim Akitt

2020-03-16T23:42:09+0000

Richard L. Was as extremely great help,for my scooter. Thank again Richard you are the BEST!., Jim... Akitt-Vancouver B.C.read more

Barbara Wells-Taylor

2020-02-25T18:17:47+0000

I have been chatting with Rasa back and forth for a few weeks, she is one of the most amazing salesclerks I have ever... had the pleasure of dealing with. She answered every email I sent pleasantly and without hesitation. I just would like anyone that wants a scooter, this is a Canadian company and sales are a pleasure to deal with. Thank you Rasa you Rock.read more

Richard MacMillan

2020-02-10T18:21:38+0000

Very responsive and great to deal with - excellent job by Rasa Petronis

Jennifer Pilon

2019-12-10T00:08:29+0000

No refund policy on a charger that was purchased with the promise it would arrive on a Monday (as my grandma was... leaving to Vegas on a Wednesday). charger arrived Thursday and as a result was not needed. grandma is out $200 for a charger she no longer needs. beware your purchases through them. 10/10 will not recommend to anyone anywhere.read more

Roy West

2019-11-22T04:28:31+0000

Very good selection of what is available

Bev Sloan

2019-10-09T15:13:29+0000

Talked with Rasa from Scooter Canada about my needs and she went over the pros and cons of the various models. After... sending me a quote, I paid with a credit card and within the week it arrived on my doorstep after going through a pre inspection at their location to make sure everything worked. Have been using a couple weeks now and love it. Staff were informed , delivery quick and easy so highly recommend!!read more

B.M. Webb

2019-10-08T18:47:07+0000

Best prices and attentive staff. I strongly recommend them.

Erin Gallant

2019-07-16T18:13:00+0000

Ricky the guy I spoke with was very nice and told me exactly what to do when the scooter wouldnt start, keep up the... good work.read more

Nwachukwu Christian Uchenna

2019-07-08T15:42:31+0000

We have bought one ourselves and it is the best we have done, now the old man can follow everywhere and it is easy to... lift into the car.read more

Emogene Murrant

2019-06-25T21:38:51+0000

yes were very pleasant when you asked questions

Josie Lapid

2019-06-18T02:58:15+0000

When I call to inquire about the Easy Fold portable wheel chair Rasa was very helpful and friendly to answer all my... questions and honest enough if I need additional accessories or not. Richard also provided prompt and friendly service when I called again to order additional accessory. My order arrived earlier as promised. Very pleased with the wheelchair..read more

Cecilia Landers

2019-05-25T20:07:55+0000

My mother has mobility issues. We ordered the Invacare Leo scooter at a great price, and Rasa and Richard went above &... beyond to make sure her scooter arrived on time. Terrific team and very professional. Thank you!read more

Caroll Ann Nichols

2019-02-06T23:10:35+0000

easy to assemble, lots of compliments, very fast, easy to steer, reasonably priced

Sharon Coughlin

2018-11-03T13:07:36+0000

they are very good to help you out

Jean Shaw

2018-10-31T02:56:23+0000

I spoke to Richard and he was very helpful. He had a good knowledge of the different scooters and really took the time... to explain the different features of each machine. I will certainly recommend Scooter Country to my friends. Richard I hope Scooter Country knows what a asset they have in you. You are the best.read more

Malinda Bell

2018-07-26T11:45:01+0000

i like it

Louise MacMillan

2018-07-20T17:10:33+0000

Just had the pleasure to talk to Richard. Very helpful and knew what I was looking for and helped me in fine fashion. ... Thanks again Richard, you are the best and a very good promoter for the business.read more

Bebie Dela Gracia

2018-07-17T13:18:13+0000

I wish I have one like this,I think this is so convinient to use for the person like me ,who has aknee problem,,to... enjoy life more and better.read more

Jim Pennock

2018-06-11T15:05:06+0000

the guys at the store are friendly and know they scooters .keep up the good work . if I have a question about my... scooter i go in or call them to get the right answer .read more

Melinda Waslyk

2018-05-19T02:13:59+0000

I love the scooter I got but only question is how do you turn on the front light on so the other can see you

Jeannine Saucier

2018-05-15T23:11:47+0000

Nice review of all different available scooters Love the different features that is offered for each style,of scooters... .Would love to known where you are situated in Canada .read more

Sarah Strickland

2018-03-13T23:14:06+0000