WE OFTEN GET ASKED “HOW DO DELIVERIES WORK FOR OUR LARGER SCOOTERS?”

We were lucky enough that Charlene took a couple of pictures showing how deliveries work, with her new Invacare Leo Scooter.

Charlene, on her order:

“Today (Monday) was a very exciting day. I got my first scooter thanks to Rasa. She was so helpful with me. In matters of minute I purchase my first scooter. I did not try it out yet were having rain. Going to need a rain coat Hmmmm! I love the color metallic navy(blue). It even bigger than I though which I don’t mind at all. It made so strong and sturdy. I will feel safe in it. The stitching on the seat is great. I have fibromyalgia, chronic fatigue and a very bad back. This scooter will help me be more mobile. Now I will be able to go pictures hunting and tea at my daughter. The delivery man was so nice and careful with my scooter. We made sure everything was ok before he left.”

Scooter Country Icon Scooter Country

1150 Frances Street 1st floor, London

4.9 40 reviews

  • Avatar dave williams ★★★★★ a month ago
    Great service. Very helpful, friendly staff. I am thrilled with my scooter
  • Avatar Anne Roy ★★★★★ 2 months ago
    I bought a Fortress S700 mobility scooter. What a wonderful machine. Also the client service was friendly, informed and helpful. That is not found everywhere and is worth mentioning. I had a pleasant experience with with Scooter Country. … More Not so much with DayRss shipping . Received my scooter 5 days after tracking showed it was at their distribution center. The previous day they told me someone would call me to make an appointment for the delivery. No one called and they showed up finally. I also would like to thank the customer service department who also did a follow up with the shipper. I still recommend this company for the great product and service.
    Anne R from Mercier. QC.
  • Avatar Ryan Halladay ★★★★★ 9 months ago
    Scooter Country is a blessing to those with mobility issues! They are an Amazing company to deal with. The only company that actually helped me. There is no one else I will ever deal with. I was in need of a scooter in Atlantic Canada. … More Not one scooter company would even talk to my insurance company. Not One! I called Scooter Country, and was told to simply email my claim info and they did the rest! They have kept me informed during the whole process which is a rarity among companies these days. Excellence is a title the whole staff deserves! Thank You so much Scooter Country. You changed my life!
  • Avatar Raymond Whitnall ★★★★★ 3 months ago
    We bought a Leo Scooter from Scooter Country in 2019...it has been a wonderful plus to my wife's mobility lifestyle ever since.
  • Avatar Barb Kaszuba ★★★★★ 4 months ago
    UPDATE:
    For the second time in 3 days, Richard has come to my rescue. I love, love, love this guy. Another 1-minute or less fix for my scooter. Mr. Boss of Richard, he deserves more than an ‘atta boy”. See what you can do. Thanks again,
    … More Richard.
    Called the office and spoke to Richard this morning. My ZooMe Auto Flex scooter was in the folded position with no battery in place. I could not, for the life of me, figure how to unfold it manually in order to put in a battery and charge it up. Richard solved my problem in literally 30 seconds! All systems are now go and the new battery is charging. Thanks Richard and Scooter Country Canada.
  • Avatar Pamela Wilson ★★★★★ 10 months ago
    I bought my husband a Buzz Around LX when he could no longer drive a car due to dementia. He loves it and has the freedom to go into town to get his coffee safely on his own . The sense of freedom and autonomy has been very good for his … More emotional health. I recommend Scooter Country. They were a great help choosing the right scooter for him. Thanks Scooter Country. We're happy customers.
  • Avatar Denis Landry ★★★★★ 5 months ago
    Extra fast shipping customer service friendly and patient Rasa and Richard you ROCK Denis and Tina THANKS
  • Avatar allymac44 ★★★★★ 5 months ago
    Very efficient and great people to deal with
  • Avatar Al Brauti ★★★★★ 10 months ago
    Scooter Country is an amazing place to buy a mobility scooter. The staff is friendly, efficient, and prompt with delivery. Both Rasa and Josh are excellent communicators with customers; they listen to your needs and try to give you the … More best possible experience. Thank You.
  • Avatar gord macneil ★★★★★ 9 months ago
    Received my Mobility Scooter. When unpacked I found damage, I made contact the same day with Scooter Country . I was asked to send photo of damage, sent photo within 10 min.. Approx: 20 min. later Scooter Country made contact , they stated … More need 1-2 days to figure out what must be done. Called me a day later informing , they will come to the house with a new scooter and pick up damaged one. All of the above happened in 4 days.
    !!WOW!! Its been many years since I received this level of customer service, I'm impressed . Scooter Country now has another life time customer and, an unpaid sales Rep.. Joch & Rasa spoke with very caring understanding knowledge with best professional interaction I've not dealt with in years.
    Hope other companies see this post and make contact with Scooter Country to learn how to get back real " CUSTOMER SERVICE".
  • Avatar Renee Manuel ★★★★★ 11 months ago
    Great Experience with the customer service team. They are very knowledge about the scooters they offer and will go the extra mile to ensure you purchase the scooter that is right for you.
  • Avatar Mary Murney ★★★★★ a year ago
    I’ve owned an Invacare Leo 4 wheel scooter for a few years now. I love the way it operates. Easy to use, durable and reasonably priced. I just had a small issue and spoke to Richard who was very helpful. Would recommend Scooter Country … More to anyone in the market for a scooter.
  • Avatar Glenn Hildebrand ★★★★★ 2 years ago
    Really pleased with my buying decision and experience with Scooter Country. They made me feel at ease and answered all of my multiple questions. The whole process was online, via chat and on the phone. Delivery to Winnipeg was quick and … More smooth. My local stores could not match Scooter Country's excellent prices. I highly recommend this company. Deal with confidence.
  • Avatar Northern Lights ★★★★★ 2 years ago
    Outstanding service from Scooter Country. We had an unusual purchase because my mom is based in the US and is spending the summer in Canada. The folks at scooter country were extra cautious about the cross country purchase, but to me … More that is a sign of a company that truly cares about doing the right thing for their clients. Everyone we encountered went above and beyond. Well done Scooter Country. Highly recommend this company. When working with seniors, this is exactly the type of company you can feel 100% secure dealing with. Mom has her mobility back. Jazzy Zero Turn is a perfect fit!
  • Avatar Ali Medland ★★★★★ a year ago
    Great service from Rasa! My grandpa is 92 and ordered over the phone with her, she made everything clear. My grandpa now scoots around town! Very happy with Scooter Country and Rasa's professionalism.
  • Avatar Vikash Vik ★★★★★ a year ago
    My dad has had scooters for years and I helped him find a deal with scooter country. It was his first time shopping online and Rasa made it so easy for him my sending him clear emails about the different between all the options she gave … More him. All places in vancouver charge for batteries but this place had them for free and I was almost a thousand less than stores around Vancouver. The delivery was easy and very fast surprisingly from Ontario to BC and it was packaged up safely and I was happy my father did not have to do anything! Great service !!

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