FREQUENTLY ASKED QUESTIONS

You will have to contact your insurance carrier to find out if they will reimburse you for the purchase of a mobility transportation aid. We have been told that some people have been fully or partially reimbursed for their purchase.

We accept the following forms of payment.

• All major credit cards
• Debit cards with the Visa or MasterCard symbol
• Money orders or cashiers cheque
• Wire Transfers and E-Transfers
• Personal cheques(The product will ship after the cheque clears)

We ship it by courier. Once shipped from our London Ontario location it can take up to 6 to 11 business days depending on the destination province.

If you are receiving coverage through Medicare or Medicaid, you may qualify for coverage on a mobility device. You must have a medical need for Medicare to cover the cost of a scooter, power chair, or other mobility product.
You should contact your insurance provider to get exact answers to your questions regarding coverage for your specific policy.

There are many factors that affect driving distance, including:

• Tire pressure
• Rider weight
• Slope
• And condition of terrain

Manufacturers’ predictions are all based on lighter riders under ideal conditions. Test ride your scooter so that you can determine when to head home or get recharged.

In Canada, medical mobility scooter do not require any form of licensing or insurance.

 It is really easy, plus, it is not a racing car; as you can go the same speed as a pedestrian.

3-wheelers are more maneuverable than 4-wheelers because they have a much smaller turning circle. 4-wheelers are generally not suitable for indoor use (home, shops etc) except for the very small ones.

3-Wheelers are a little easier to steer because there is only one wheel to turn.

This is a very important consideration. On a 4-wheeler, the front mudguard extends right across the scooter. On 3-wheelers the floor extends forward each side of the steering column so you can stretch your legs forward. Here’s a simple test to see how much legroom you’ll need: Sitting on a 3-wheeler is like sitting in the front seat of a car. Sitting on a 4-wheeler is like sitting in the back seat. If you can’t travel in the back seat of a car because your legs are too cramped up, you will probably need to consider a 3-wheel scooter.

Direct or prolonged exposure to water or dampness could cause your product to malfunction electronically and mechanically. Water can cause electrical components to corrode and the unit’s frame to rust. Your scooter or power chair should be examined periodically for signs of corrosion caused by water exposure, bodily fluid exposure, or incontinence. Damaged components should be replaced or treated immediately.

If your scooter or power chair comes in contact with water:

1. Dry your device as thoroughly as possible with a towel.
2. Allow the product to sit in a warm, dry place for 12 hours to allow unseen water to evaporate.
3. Check the joystick operation and the brakes before using your device again
4. If any inconsistencies are found, take your product to your authorized Pride provider

Mobility devices that are frequently exposed to sources of water, such as incontinence, should be inspected often for corrosion, and electronic components may need to be replaced frequently.

Generally, larger people need larger scooters because they have more room and larger motors. Larger motors are more powerful for hill climbing. Taller people often prefer 3-wheelers because they have much more leg room. All scooters have a specified Maximum Weight Capacity which cannot be exceeded without voiding the warranty, but we have scooters rated up to over 200kg!

It’s best to keep your scooter inside or in a garage to keep it away from the weather. If you can’t do this, it’s OK to keep it in a carport or other sheltered area, but you should cover it with an all-weather scooter cover.

The serial number starts with an S and is located on the seat post. The battery pack may need to be removed.