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Scooter Country
1150 Frances Street 1st floor, London
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Very satisfied with the communication between us and the company. Emails were answered promptly. Very happy with the service and product so far.
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I ordered a set of batteries did not physically fit into my scooter. The team was fantastic about helping me find the right sized batteries, and helping me through my refund. They even made some suggestions on what kind of battery is best … More for my circumstance.
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Great experience getting a scooter for my father. Easy return/exchange for a smaller one that worked much better for his current home. Thanks to the crew for all their efforts!
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We ordered a scooter in middle of June. Was suppose to be shipped June 24th. We are now July 5th and it's still sitting in their warehouse waiting to be shipped.
After numerous calls we are still waiting.
We ordered because we needed … More for our vacation which coming next week. Not sure we'll have it by then. -
Jordon has been very helpful, professional, and friendly. He totally addressed my question and easily helped solve my question. I would strongly recommend Jordon, Scooter Country and any questions or concerns. Patricia
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OUTSTANDING SERVICE FROM SCOOTER COUNTRY .EVERYONE I WAS DEALING WITH THEY ALL WENT ABOVE AND BEYOND
I HAD THE THE PLEASURE MEETING SHAWN HE WENT OUT OF HIS WAY HELPING ME THERE IS NO ONE ELSE I WILL EVER DEAL WITH THANK YOU SO MUCH SCOOTER … More COUNTRY YOUR THE BEST -
Best place to get your Batteries I ordered mine at 12 noon had them the next day by 130 pm unbelievable batteries were easy to install as the 70ah batteries I ordered are 27 lbs each and they had handles built in which made installation … More a lot easier. I am totally impressed batteries were packed well and CanPar guy who delivered them was great too!
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Ethan and Shawn were very helpful, know the product, excellent service.
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After ordering and waiting months for a scooter, I contacted Jordan @ scooter country. He was excellent and took care of exactly what I wanted very promptly. Trust me , this is the place if you are in need! Don't go elsewhere, like … More I 1st done.Thank you so much Jordan!
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I have been using my scooter on a daily basis since I received it a week ago. It is very comfortable and it is such a pleasure to be able to go for a "walk" again. Jordon and staff are very pleasant and helpful. My scooter … More came assembled and powered up. Thank you!!
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My electric wheelchairs frame cracked so decided to purchase a scooter. Purchased an Invacare Leo 4 scooter from Scooter Country. Excellent service, from day of purchase to delivery by Day & Ross Trucking I had my scooter in 3 days. … More Scooter was crated exceptionally well for delivery on line info Day & Ross I received my scooter exact date & time as promised, and is a great machine to drive.
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My electric wheelchairs frame cracked so decided to purchase a scooter. Purchased an Invacare Leo 4 scooter from Scooter Country. Excellent service, from day of purchase to delivery by Day & Ross Trucking I had my scooter in 3 days. … More Scooter was crated exceptionally well for delivery on line info Day & Ross I received my scooter exact date & time as promised, and is a great machine to drive.
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Jordan was amazing from beginning to delivery. Long journey from London Ontario to Victoria BC. Western Canada express got her here safe and sound. She’s fast and comfy. Very happy with her thank you Scooter Country and Jordan my sales … More professional. Right to my door fully assembled and charged .
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Great service. Very helpful, friendly staff. I am thrilled with my scooter
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My electric wheelchairs frame cracked so decided to purchase a scooter. Purchased an Invacare Leo 4 scooter from Scooter Country. Excellent service, from day of purchase to delivery by Day & Ross Trucking I had my scooter in 3 days. … More Scooter was crated exceptionally well for delivery on line info Day & Ross I received my scooter exact date & time as promised, and is a great machine to drive.
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I personally wouldn't buy a scooter anywhere else. They want to help you and do the right thing. Good prices and nice sales, overall I'm very satisfied. Strongly recommend, yup.
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I bought a Fortress S700 mobility scooter. What a wonderful machine. Also the client service was friendly, informed and helpful. That is not found everywhere and is worth mentioning. I had a pleasant experience with with Scooter Country. … More Not so much with DayRss shipping . Received my scooter 5 days after tracking showed it was at their distribution center. The previous day they told me someone would call me to make an appointment for the delivery. No one called and they showed up finally. I also would like to thank the customer service department who also did a follow up with the shipper. I still recommend this company for the great product and service.
Anne R from Mercier. QC. -
Scooter Country is a blessing to those with mobility issues! They are an Amazing company to deal with. The only company that actually helped me. There is no one else I will ever deal with. I was in need of a scooter in Atlantic Canada. … More Not one scooter company would even talk to my insurance company. Not One! I called Scooter Country, and was told to simply email my claim info and they did the rest! They have kept me informed during the whole process which is a rarity among companies these days. Excellence is a title the whole staff deserves! Thank You so much Scooter Country. You changed my life! -
We bought a Leo Scooter from Scooter Country in 2019...it has been a wonderful plus to my wife's mobility lifestyle ever since. -
UPDATE:
For the second time in 3 days, Richard has come to my rescue. I love, love, love this guy. Another 1-minute or less fix for my scooter. Mr. Boss of Richard, he deserves more than an ‘atta boy”. See what you can do. Thanks again, … More Richard.
Called the office and spoke to Richard this morning. My ZooMe Auto Flex scooter was in the folded position with no battery in place. I could not, for the life of me, figure how to unfold it manually in order to put in a battery and charge it up. Richard solved my problem in literally 30 seconds! All systems are now go and the new battery is charging. Thanks Richard and Scooter Country Canada. -
I bought my husband a Buzz Around LX when he could no longer drive a car due to dementia. He loves it and has the freedom to go into town to get his coffee safely on his own . The sense of freedom and autonomy has been very good for his … More emotional health. I recommend Scooter Country. They were a great help choosing the right scooter for him. Thanks Scooter Country. We're happy customers.
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Extra fast shipping customer service friendly and patient Rasa and Richard you ROCK Denis and Tina THANKS
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Very efficient and great people to deal with
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Scooter Country is an amazing place to buy a mobility scooter. The staff is friendly, efficient, and prompt with delivery. Both Rasa and Josh are excellent communicators with customers; they listen to your needs and try to give you the … More best possible experience. Thank You. -
Received my Mobility Scooter. When unpacked I found damage, I made contact the same day with Scooter Country . I was asked to send photo of damage, sent photo within 10 min.. Approx: 20 min. later Scooter Country made contact , they stated … More need 1-2 days to figure out what must be done. Called me a day later informing , they will come to the house with a new scooter and pick up damaged one. All of the above happened in 4 days.
!!WOW!! Its been many years since I received this level of customer service, I'm impressed . Scooter Country now has another life time customer and, an unpaid sales Rep.. Joch & Rasa spoke with very caring understanding knowledge with best professional interaction I've not dealt with in years.
Hope other companies see this post and make contact with Scooter Country to learn how to get back real " CUSTOMER SERVICE". -
Great Experience with the customer service team. They are very knowledge about the scooters they offer and will go the extra mile to ensure you purchase the scooter that is right for you. -
I’ve owned an Invacare Leo 4 wheel scooter for a few years now. I love the way it operates. Easy to use, durable and reasonably priced. I just had a small issue and spoke to Richard who was very helpful. Would recommend Scooter Country … More to anyone in the market for a scooter.
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Really pleased with my buying decision and experience with Scooter Country. They made me feel at ease and answered all of my multiple questions. The whole process was online, via chat and on the phone. Delivery to Winnipeg was quick and … More smooth. My local stores could not match Scooter Country's excellent prices. I highly recommend this company. Deal with confidence. -
Outstanding service from Scooter Country. We had an unusual purchase because my mom is based in the US and is spending the summer in Canada. The folks at scooter country were extra cautious about the cross country purchase, but to me … More that is a sign of a company that truly cares about doing the right thing for their clients. Everyone we encountered went above and beyond. Well done Scooter Country. Highly recommend this company. When working with seniors, this is exactly the type of company you can feel 100% secure dealing with. Mom has her mobility back. Jazzy Zero Turn is a perfect fit! -
Great service from Rasa! My grandpa is 92 and ordered over the phone with her, she made everything clear. My grandpa now scoots around town! Very happy with Scooter Country and Rasa's professionalism. -
My dad has had scooters for years and I helped him find a deal with scooter country. It was his first time shopping online and Rasa made it so easy for him my sending him clear emails about the different between all the options she gave … More him. All places in vancouver charge for batteries but this place had them for free and I was almost a thousand less than stores around Vancouver. The delivery was easy and very fast surprisingly from Ontario to BC and it was packaged up safely and I was happy my father did not have to do anything! Great service !!
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